Your privacy is more than a legal obligation to us — it is a responsibility we take seriously every day. This policy clearly explains what data we collect, why it is needed and how it is protected.
The comprehensive approach we use to safeguard the privacy of every twclub member.
Twclub only collects data that is genuinely necessary to provide its services. No excess data is collected without a clear and legitimate reason.
All data transmitted between your device and twclub servers is protected by SSL 256-bit encryption — the same security standard used by major financial institutions.
Twclub has never and will never sell, rent or trade members' personal data to third parties for marketing or any other purpose.
You have the right to know what data we hold about you, how it is used, and how long it will be kept. Nothing is hidden.
You may request access to, correction of, or deletion of your personal data. twclub processes these requests within 14 working days.
Twclub's data protection practices comply with international standards and relevant data protection regulations, ensuring your data is handled in a legally sound manner.
Twclub collects user personal data solely for the purpose of providing a secure, efficient and personalised platform experience. There are two main categories of data we collect.
Note: We do not collect sensitive data such as medical information, political views or religious beliefs. Financial data is stored in truncated and encrypted format — full card numbers are never stored in our systems.
Every piece of data collected by twclub has a clear and legitimate purpose. We do not use user data for purposes unrelated to the provision of platform services.
Marketing use: twclub only sends marketing communications to users who have given explicit consent to receive such materials. You may unsubscribe from marketing communications at any time through your account settings.
Twclub does not sell, rent or disclose your personal data to any third party for marketing or commercial purposes. However, there are limited circumstances where data must be shared to enable platform services to function.
Twclub works with selected third-party service providers to handle specific functions within the platform — such as payment processing, identity verification and platform analytics. These providers:
Twclub may be required to disclose user data to relevant authorities when mandated by law — for example, to comply with court orders, anti-money laundering investigations or official requests from enforcement agencies. In such cases, disclosure is made in accordance with proper legal procedures and only to the extent necessary.
Protecting user data is the highest technical priority in the development and operation of the twclub platform. We invest in robust security infrastructure and conduct regular reviews to ensure protection remains up to date.
Incident Response: In the event of a data breach involving user personal information, twclub is committed to notifying affected users within 72 hours of the incident being confirmed and taking immediate remedial action.
Twclub uses cookies and similar tracking technologies to enhance the user experience, maintain login session security and analyse how the platform is used. Below are the types of cookies we use.
These cookies are required for the platform to function properly and cannot be disabled. They handle your login session, ensure transaction security and remember your basic preferences on the platform.
These cookies help us understand how members use the twclub platform — which pages are visited most often, how long sessions last and where users encounter difficulties. This information is used in aggregate form and does not identify individuals.
These cookies remember your preferences such as display language, account settings and in-platform navigation history to provide a more personalised and convenient experience.
Cookie Controls: You can manage your cookie settings through your browser. Please note that disabling certain cookies may affect the functionality of some parts of the twclub platform.
Twclub retains your personal data only for as long as it is needed for the purposes stated in this policy or as required by law. Retention periods vary by data type.
Once the retention period expires, your data is securely deleted or anonymised in accordance with established procedures.
Twclub respects and facilitates the exercise of your rights regarding personal data. Here are the rights you hold and how to exercise them.
To exercise any of these rights, contact the twclub support team by email at [email protected]. Please include your full name, account email address and details of your request.
The twclub platform is strictly for adult users aged 18 and above. twclub does not intentionally collect, process or store personal data from individuals under the age of 18.
If we discover that a minor's personal data has been collected without our knowledge — possibly through misuse of the platform by an underage individual — we will take immediate action to delete that data and close the account in question.
If you believe a minor has registered a twclub account, please contact us immediately at [email protected] so we can take the appropriate action without delay.
The twclub platform may include integrations with third-party services — such as game providers, payment processors and analytics providers. Each of these third-party services operates under its own privacy policy, independent of twclub.
Twclub is not responsible for the privacy practices or content of those third-party services. We encourage you to read the privacy policy of each third-party service you use within the twclub platform.
All third-party providers working with twclub have signed data processing agreements requiring them to comply with twclub's data security standards and prohibiting the use of user data for any other purpose.
Twclub reserves the right to update this Privacy Policy from time to time to reflect changes in our data protection practices, new legal requirements or platform service improvements.
When significant changes occur, we will notify users via in-platform notifications or the email registered to your account. The "Updated" date at the top of this page reflects the date the current version of the Privacy Policy was published.
Continued use of the twclub platform after any changes are published constitutes your acceptance of the amended Privacy Policy. If you do not agree with the changes made, you have the right to close your account and request deletion of your personal data.
If you have any questions, concerns or requests regarding how twclub handles your personal data, our team is ready to help.
Acknowledgement: By using the twclub platform, you acknowledge that you have read and understood this Privacy Policy and agree to the way we collect and use your personal data as described in this document. Also read Terms and Conditions for additional information regarding platform usage.
All personal data rights you hold as a twclub member.
| User Rights | What It Means | Response Time | Status |
|---|---|---|---|
| Right of Access | Obtain a copy of all data held about you | 14 working days | Supported |
| Right to Rectification | Correct inaccurate or incomplete data | 7 working days | Supported |
| Right to Erasure | Request deletion of your data (subject to legal conditions) | 14 working days | Terms Apply |
| Right to Object to Marketing | Opt out of marketing communications at any time | Immediately | Supported |
| Right to Data Portability | Receive your data in a machine-readable format | 14 working days | Supported |
| Right to Restrict Processing | Restrict how your data is used in certain circumstances | 14 working days | Check Eligibility |
A layer of technical protection that keeps your data and funds secure at all times.
Industry-standard encryption protects all data in transit between your device and twclub servers.
An additional security layer that requires verification through your device when logging in to your twclub account.
User funds are held separately from company operating funds for full protection.
An automated detection system works around the clock to identify suspicious activity in your account.
Penetration testing and independent audits are conducted on a regular basis to ensure our systems remain secure at all times.
Twclub's data protection practices comply with international standards and Malaysian legal requirements.
Register with confidence — your personal data is protected by bank-grade security infrastructure and a transparent privacy policy from day one.
Privacy questions? Contact us at [email protected] or check FAQ us.